Shipping & Returns
All orders are processed the next business day and shipped within 2-3 business days of receiving your order.
Shipping costs include all postage and handling charges as well as any applicable tax.
We prefer to ship our orders via Sendle or Australia Post.
Please note - all parcels are delivered without the need for a signature or person required to be present at the premises.
Shipping within Australia
Green Horse offers free standard shipping within Australia on all orders over $120.
Free shipping does not apply to returns or International orders.
If you are in close vicinity to our brick and mortar store, you may choose to 'Click & Collect' your online purchase/s from us in-store the next day at 255 High St, Northcote VIC.
International orders may be subject to import duties and/or customs excise. You are responsible for the payment of these once your order arrives in your country.
All prices are shown in Australian Dollars (AUD). For international purchases, the final cost may vary due to currency conversion rates and additional credit card charges as quoted by your credit card provider. Please contact email@example.com should you require assistance or more information.
We accept the following payment methods:
Credit Card (VISA, Mastercard, AMEX)
Returns and Exchanges – Australia
To request a return and refund, or to process an exchange, please read the conditions below and email firstname.lastname@example.org before returning your item(s).
Green Horse is happy to accept returns and exchanges on most items for a period of 14 days from the date of shipment. Goods must be returned to us in original condition and packaging, unworn, unwashed and with all labels intact. A refund or exchange will be offered on all full priced items, subject to inspection.
* This applies to online orders only. Any purchases made instore can only be returned for an exchange or credit note.
Refunds will be issued via the same method used to make your purchase. Please allow up to 10 working days for the funds to clear. This will allow sufficient time for us to receive and inspect the product/s, follow-up with the relevant supplier/s and for funds to be processed. In most cases, this will be completed in less than 10 days.
Several types of goods are exempt from being returned unless faulty.
There are no refunds on sale or discounted items or purchases made with a sale promo code. Perishable goods such as food, all cosmetics and skincare, as well as gift cards or magazines, cannot be returned. We also do not accept the return of products that are intimate, such as underwear or swimwear.
All return and exchange shipping costs are the responsibility of the customer. Green Horse assumes no responsibility for returned items that are lost or damaged during transit. We recommend using a trackable shipping service.
All returns must be sent to:
255 High Street
To avoid confusion or disappointment, please do not send your item(s) until you have contacted us by email and received a reference number.
Returns and Refunds – International
Returns and refunds can only be arranged for orders within Australia. Any dispatched International orders are considered a final sale.
Cancelling or Making Changes to your order
If you wish to cancel or make changes to your order, please contact email@example.com as soon as possible. We will do everything possible to accommodate you, however, if your order has already been shipped, our standard returns policy will apply.
If you have any questions please don't hesitate to email us at firstname.lastname@example.org